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Pipeline leaked once more next day as well as he came buy and repaired it once more. By this time the ceramic tiles where coming up and also carpeting was destroyed.




We have called as well as left messages often times and nobody returns our contact us to allow us recognize what is going on. Lots of telephone calls over three months and no return calls. I am 90years old as well as do not require this agravation. Preferred End Result, Contact by the company; Repair service; End up the work, We have actually spoken to the customer and requested the repair service price quote from their contractor.

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They left a mess in the driveway, basement as well as one individual threw up in front yard. Broke bathroom and also it leaked in basement after sales person said they would require to eliminate it.


After repeated conversations and also them disappointing up we told them to repair the leaking home window. Once more was told they don't do windows and also were informed the window needs to be replaced. Desired End result, Payment adjustment, We talked to the consumer on October 5th and also all issues have been solved with the exemption of the home window.

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(The customer suggested he/she DID NOT accept the response from business.) Safestep never ever accepted remedy issue. I was told to obtain price quote and after that they would determine if the home window fixing or replacement would be covered. He (James) would certainly need to take it to his above see if it would be accepted.


09/23/2021On Aug 3, 2021 I provided a $2000 down payment to buy a stroll in tub. It was mosting likely to be financed as well as set up for set up in Sept 15,2021. My money never obtained authorized and I have actually been phoning call to obtain my deposit returned. This week I have actually left messages to both the business and my salesman to examine on the status of my return.

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The refund was processed into accounts payable that day. I shouldn't have to call all the numbers I can find to get my refund. It is a real inconvenience to hold up another company that is providing the very same solution to wait till I obtain my money back.

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When I attempted to use the bathtub, the breaker kept stumbling. On Jan 21, 2021, I tried to make use of the tub. My little girl kept resetting the breaker yet it tripped each time I attempted anything on the tub. I called Amir and also he came out Jan 26. He inspected everything out as well as informed me he needed use this link to buy some components.




I told her that someone had already come out as well as was taking treatment of it. (proceeded) Preferred End result, I desire this bathtub out of my residence, my total reimbursed, $2,500 for the upgraded hot water heater that, I am composing to reply to Ms. ***'s grievance. First, I wish to say sorry for the problems she has had with her walk-in tub.

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We basics have gotten in touch with Ms - walk-in tubs Charleston,. *** and also we are going to replace her existing walk-in tub with a new walk-in bathtub of the same design and also size with the very same warranty. When the brand-new walk-in tub is set up and also she is fully pleased with the bathtub and the setup, we will certainly address the aggravation she has experienced throughout the duration where she was not able to use her walk-in bathtub.


We are not able to check out the accessory filed by Ms. ***. *** Paper Connected *** This is an extension of my previous problem that was not settled to meet check that my satisfaction.

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Brian ******* called as well as said he would love to obtain me a totally brand-new tub. I asked him what sort of compensation I would certainly get in enhancement to a brand-new bathtub. Each time I asked him, he would certainly say, we will certainly have to wait to see what expenses are entailed with the new tub.


Saturday, June 26, my brand-new tub was ultimately installed. Got in touch with Brian M ***** on July 9. After the new bathtub was installed, he stated it ran out his hands and one more division would be managing the funds. Whenever I called him, he would certainly say he would call me back in 10 mins.

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I needed to continue calling him. On July 13, I had actually a missed call from a person from financing. I do not remember his name. We played phone tag for about a week. When I ultimately got him, he started out claiming they normally pay $100 a month but since it had actually been six months, he would certainly offer me $200 a month.


He said, well I can have gotten you a booster. I currently had a booster that did no good. I needed to get a bigger heater. He stated he would certainly give me an extra $1,000 off due to the water heating unit. I informed him that I would not approve much less than $8000.